Privacy policy

FlightDelayHQ is operated by Joseph Ellul. The controller of the personal data on this site is Joseph Ellul, 5 Dolce Vita Corte, Triq San Mikiel, San Gwann, SGN 2303, Malta. This page explains what happens to information submitted on this site. It was last changed on 2026-11-08.

What we collect and why

The question form collects what you type: the route, what went wrong, your question, your name and email. It exists to answer your question. Cookieless aggregate analytics record how pages are used, with no personal identifier.

Legal basis and sharing

We share nothing you send with anyone outside FlightDelayHQ unless a consent line on a form names a recipient. We do not sell enquiry data to claims companies or to list brokers, and sending us a question does not put you in front of one.

Retention

Enquiry records are kept for 24 months from when they are sent, then deleted, and any copy held to pass an enquiry to a firm has the name, email, phone and message removed at the same point. Aggregate statistics that identify nobody are kept indefinitely.

Email updates and results

Email updates: If you sign up for updates from this site (the box at the foot of a page, or the tick on an enquiry form), we store your email address, the exact sentence you agreed to and its version, where you signed up and when. We email you only about what that sentence names. A sign-up from the box starts only once you confirm it from the email we send you; ticking the box on an enquiry you send is your consent and needs no second step. The lawful basis is your consent, and every email carries a one-click unsubscribe.

Emailing you a result: If you ask us to email you a result from a calculator or a checker, we send it to you once. Your address is not added to any list unless you also tick the separate box to get updates.

Email updates: kept while you are subscribed. A sign-up never confirmed is deleted after 30 days. After you unsubscribe, the record of your consent and of the emails sent to you is kept for 24 months as evidence, then deleted. We keep a one-way hash of an address that unsubscribed, bounced or complained, so it is never emailed again.

Analytics

This site uses cookieless, aggregate analytics. No advertising cookies, no cross-site tracking, no consent banner needed.

Your rights

You can ask what we hold about you, ask for a copy, or ask for deletion at any time: contact@flightdelayhq.com. We respond within one month. You can complain to the Office of the Information and Data Protection Commissioner (idpc.org.mt), or to the data protection authority in the EU country where you live or work.