{ "name": "FlightDelayHQ Disruption Compensation Entitlements", "title": "Disruption Compensation Entitlements", "url": "https://flightdelayhq.com/datasets/disruption-compensation-entitlements/", "csv": "https://flightdelayhq.com/datasets/disruption-compensation-entitlements.csv", "markdown": "https://flightdelayhq.com/datasets/disruption-compensation-entitlements/index.md", "computed_at": "2026-10-18", "license": "https://flightdelayhq.com/terms", "headline": "The Disruption Compensation Entitlements carries 3 published figures read from 2 sources' own pages, from 30 to 30 day, read 17 October 2026.", "quotes": [ "The Disruption Compensation Entitlements carries 3 published figures read from 2 sources' own pages, from 30 to 30 day, read 17 October 2026.", "4 of the 15 named sources read in full publish a figure; 11 publish none, read 17 October 2026.", "Disruption Compensation Entitlements, obligation us-bumping-payment-deadline: median 24 hour across 1 source, read 17 October 2026.", "Disruption Compensation Entitlements, obligation us-bumping-cheque-decision-window: median 30 day across 1 source, read 17 October 2026.", "Disruption Compensation Entitlements, obligation us-complaint-acknowledgement: median 30 day across 1 source, read 17 October 2026.", "Disruption Compensation Entitlements, obligation us-controllable-delay-trigger: median 3 hour across 1 source, read 17 October 2026.", "Disruption Compensation Entitlements, obligation us-status-update-cadence: median 30 minute across 1 source, read 17 October 2026.", "Disruption Compensation Entitlements, obligation us-complaint-acknowledgement-14-cfr-259-7: median 30 day across 1 source, read 17 October 2026." ], "citation": "\"FlightDelayHQ Disruption Compensation Entitlements\", updated 2026-10-18, https://flightdelayhq.com/datasets/disruption-compensation-entitlements/.", "changed_since": null, "national": { "unit": "day", "n": 3, "median": 30, "min": 30, "max": 30, "p25": 30, "p75": 30, "mean": 30, "units": { "day": 3, "hour": 2, "minute": 1 }, "published_sources": 4, "named_sources": 15, "read_sources": 15, "not_published": 11, "published_share": 0.267 }, "by_axis": { "obligation": { "us-bumping-payment-deadline": { "hour": { "n": 1, "median": 24, "min": 24, "max": 24, "p25": 24, "p75": 24, "mean": 24 } }, "us-bumping-cheque-decision-window": { "day": { "n": 1, "median": 30, "min": 30, "max": 30, "p25": 30, "p75": 30, "mean": 30 } }, "us-complaint-acknowledgement": { "day": { "n": 1, "median": 30, "min": 30, "max": 30, "p25": 30, "p75": 30, "mean": 30 } }, "us-controllable-delay-trigger": { "hour": { "n": 1, "median": 3, "min": 3, "max": 3, "p25": 3, "p75": 3, "mean": 3 } }, "us-status-update-cadence": { "minute": { "n": 1, "median": 30, "min": 30, "max": 30, "p25": 30, "p75": 30, "mean": 30 } }, "us-complaint-acknowledgement-14-cfr-259-7": { "day": { "n": 1, "median": 30, "min": 30, "max": 30, "p25": 30, "p75": 30, "mean": 30 } } } }, "rows": [ { "source": "US DOT bumping and oversales", "url": "https://www.transportation.gov/individuals/aviation-consumer-protection/bumping-oversales", "figure": "24 hours", "value": 24, "unit": "hour", "vat": null, "axis": { "obligation": "us-bumping-payment-deadline" }, "retrieved_at": "2026-10-17", "quote": "If the airline provides substitute transportation that leaves the airport before the airline can pay the passenger, the airline must pay the passenger within 24 hours of the bumping incident.", "source_class": "primary-government", "text_sha256": "66ef220f3866ddb0b92d1f98017eb58bfc794c3bd9fd4132b5057f05c6947c23" }, { "source": "US DOT Fly Rights", "url": "https://www.transportation.gov/airconsumer/fly-rights", "figure": "30 days", "value": 30, "unit": "day", "vat": null, "axis": { "obligation": "us-bumping-cheque-decision-window" }, "retrieved_at": "2026-10-17", "quote": "If this doesn't work, you usually have 30 days from the date on the check to decide if you want to accept the amount of the check.", "source_class": "primary-government", "text_sha256": "054fe023b73a35eacaafdeec5662457067ca117c336af8242b0a26124ac2ba7e" }, { "source": "US DOT Fly Rights", "url": "https://www.transportation.gov/airconsumer/fly-rights", "figure": "30 days", "value": 30, "unit": "day", "vat": null, "axis": { "obligation": "us-complaint-acknowledgement" }, "retrieved_at": "2026-10-17", "quote": "A DOT rule requires that airlines acknowledge a written complaint within 30 days and send a substantive response within 60 days of receiving the complaint.", "source_class": "primary-government", "text_sha256": "054fe023b73a35eacaafdeec5662457067ca117c336af8242b0a26124ac2ba7e" }, { "source": "US DOT Airline Cancellation and Delay Dashboard", "url": "https://www.transportation.gov/airconsumer/airline-cancellation-delay-dashboard", "figure": "3 hours", "value": 3, "unit": "hour", "vat": null, "axis": { "obligation": "us-controllable-delay-trigger" }, "retrieved_at": "2026-10-17", "quote": "United commits to Rebook on partner airline or another airline with which it has an agreement at no additional cost yes Meal or meal cash/voucher when cancellation results in passenger waiting for 3 hours or more for new flight", "source_class": "primary-government", "text_sha256": "5280a498d010108ae6775fe2330119adf3e693724e59b30fe1a54005d43baba9" }, { "source": "US DOT Airline Cancellation and Delay Dashboard", "url": "https://www.transportation.gov/airconsumer/airline-cancellation-delay-dashboard", "figure": "30 minutes", "value": 30, "unit": "minute", "vat": null, "axis": { "obligation": "us-status-update-cadence" }, "retrieved_at": "2026-10-17", "quote": "If the flight is scheduled to depart within 7 days, airlines are required to provide status updates 30 minutes (or sooner) after the airline becomes aware of a status change.", "source_class": "primary-government", "text_sha256": "5280a498d010108ae6775fe2330119adf3e693724e59b30fe1a54005d43baba9" }, { "source": "eCFR 14 CFR 259.7 (response to consumer problems)", "url": "https://www.ecfr.gov/current/title-14/section-259.7", "figure": "30 days", "value": 30, "unit": "day", "vat": null, "axis": { "obligation": "us-complaint-acknowledgement-14-cfr-259-7" }, "retrieved_at": "2026-10-17", "quote": "Each covered carrier shall acknowledge in writing receipt of each complaint regarding its scheduled service to the complainant within 30 days of receiving it and shall send a substantive written response to each complainant within 60 days of receiving the complaint.", "source_class": "primary-government", "text_sha256": "e180c1035c55df2962fc511fb37c896c0764eadfa3bdf1004922c209caadd861" } ], "not_published": [ { "source": "Regulation (EC) 261/2004 article 7 (right to compensation), as retained in UK law", "url": "https://www.legislation.gov.uk/eur/2004/261/article/7", "retrieved_at": "2026-09-12", "reason": "read in full and no accepted figure on the page" }, { "source": "Regulation (EC) 261/2004 article 6 (delay), as retained in UK law", "url": "https://www.legislation.gov.uk/eur/2004/261/article/6", "retrieved_at": "2026-09-12", "reason": "read in full and no accepted figure on the page" }, { "source": "Regulation (EC) 261/2004 article 5 (cancellation), as retained in UK law", "url": "https://www.legislation.gov.uk/eur/2004/261/article/5", "retrieved_at": "2026-09-12", "reason": "read in full and no accepted figure on the page" }, { "source": "Regulation (EC) 261/2004 article 8 (reimbursement or re-routing), as retained in UK law", "url": "https://www.legislation.gov.uk/eur/2004/261/article/8", "retrieved_at": "2026-09-12", "reason": "read in full and no accepted figure on the page" }, { "source": "Regulation (EC) 261/2004 article 9 (right to care), as retained in UK law", "url": "https://www.legislation.gov.uk/eur/2004/261/article/9", "retrieved_at": "2026-09-12", "reason": "read in full and no accepted figure on the page" }, { "source": "Regulation (EC) 261/2004 contents, as retained in UK law", "url": "https://www.legislation.gov.uk/eur/2004/261/contents", "retrieved_at": "2026-09-12", "reason": "read in full and no accepted figure on the page" }, { "source": "eCFR 14 CFR 250.5 (amount of denied boarding compensation)", "url": "https://www.ecfr.gov/current/title-14/section-250.5", "retrieved_at": "2026-10-17", "reason": "read in full and no accepted figure on the page" }, { "source": "eCFR 14 CFR part 250 (oversales)", "url": "https://www.ecfr.gov/current/title-14/part-250", "retrieved_at": "2026-10-17", "reason": "every candidate on the page was refused" }, { "source": "eCFR 14 CFR 250.9 (written explanation and boarding priorities)", "url": "https://www.ecfr.gov/current/title-14/section-250.9", "retrieved_at": "2026-10-17", "reason": "read in full and no accepted figure on the page" }, { "source": "CAA delays guidance", "url": "https://www.caa.co.uk/air-passengers/travel-problems-and-rights/flight-delays-and-cancellations/delays/", "retrieved_at": "2026-10-10", "reason": "read in full and no accepted figure on the page" }, { "source": "CAA alternative dispute resolution", "url": "https://www.caa.co.uk/air-passengers/resolving-travel-problems/how-the-caa-can-help/alternative-dispute-resolution/", "retrieved_at": "2026-09-12", "reason": "read in full and no accepted figure on the page" } ], "sources": [ { "url": "https://www.legislation.gov.uk/eur/2004/261/article/7", "label": "Regulation (EC) 261/2004 article 7 (right to compensation), as retained in UK law", "license": "the publisher's own terms; quoted for reporting and comment" }, { "url": "https://www.legislation.gov.uk/eur/2004/261/article/6", "label": "Regulation (EC) 261/2004 article 6 (delay), as retained in UK law", "license": "the publisher's own terms; quoted for reporting and comment" }, { "url": "https://www.legislation.gov.uk/eur/2004/261/article/5", "label": "Regulation (EC) 261/2004 article 5 (cancellation), as retained in UK law", "license": "the publisher's own terms; quoted for reporting and comment" }, { "url": "https://www.legislation.gov.uk/eur/2004/261/article/8", "label": "Regulation (EC) 261/2004 article 8 (reimbursement or re-routing), as retained in UK law", "license": "the publisher's own terms; quoted for reporting and comment" }, { "url": "https://www.legislation.gov.uk/eur/2004/261/article/9", "label": "Regulation (EC) 261/2004 article 9 (right to care), as retained in UK law", "license": "the publisher's own terms; quoted for reporting and comment" }, { "url": "https://www.legislation.gov.uk/eur/2004/261/contents", "label": "Regulation (EC) 261/2004 contents, as retained in UK law", "license": "the publisher's own terms; quoted for reporting and comment" }, { "url": "https://www.ecfr.gov/current/title-14/section-250.5", "label": "eCFR 14 CFR 250.5 (amount of denied boarding compensation)", "license": "the publisher's own terms; quoted for reporting and comment" }, { "url": "https://www.ecfr.gov/current/title-14/part-250", "label": "eCFR 14 CFR part 250 (oversales)", "license": "the publisher's own terms; quoted for reporting and comment" }, { "url": "https://www.ecfr.gov/current/title-14/section-250.9", "label": "eCFR 14 CFR 250.9 (written explanation and boarding priorities)", "license": "the publisher's own terms; quoted for reporting and comment" }, { "url": "https://www.ecfr.gov/current/title-14/section-259.7", "label": "eCFR 14 CFR 259.7 (response to consumer problems)", "license": "the publisher's own terms; quoted for reporting and comment" }, { "url": "https://www.transportation.gov/individuals/aviation-consumer-protection/bumping-oversales", "label": "US DOT bumping and oversales", "license": "the publisher's own terms; quoted for reporting and comment" }, { "url": "https://www.transportation.gov/airconsumer/fly-rights", "label": "US DOT Fly Rights", "license": "the publisher's own terms; quoted for reporting and comment" }, { "url": "https://www.caa.co.uk/air-passengers/travel-problems-and-rights/flight-delays-and-cancellations/delays/", "label": "CAA delays guidance", "license": "the publisher's own terms; quoted for reporting and comment" }, { "url": "https://www.caa.co.uk/air-passengers/resolving-travel-problems/how-the-caa-can-help/alternative-dispute-resolution/", "label": "CAA alternative dispute resolution", "license": "the publisher's own terms; quoted for reporting and comment" }, { "url": "https://www.transportation.gov/airconsumer/airline-cancellation-delay-dashboard", "label": "US DOT Airline Cancellation and Delay Dashboard", "license": "the publisher's own terms; quoted for reporting and comment" } ], "methodology": "Every row is a verbatim sentence read from the named source's own page through our fetch service on the date shown, hash-pinned to the stored read (the sha of the page's visible text; the raw page is mirrored to R2). 4 of the 15 named sources that could be read published a usable figure; 11 published none and are recorded as not published, never filled in; 0 could not be read (blocked, dead or unreachable) and count nowhere. The headline figures (median, minimum, maximum, quartiles) are over ONE figure per source for each breakdown it prices, in day (a source's median where its page yielded several accepted sentences for one breakdown), so a page that gives figures for several breakdowns gives one for each and N counts 3 figures, never sentences; 18 candidate sentence(s) were refused by a reviewer with the reason recorded. The fuller derivation this dataset is chartered to grow into (not yet what the figures above are; they are each source's own published figure as read): one row per jurisdiction per disruption type: the trigger (hours late, notice given, boarding denied), the amount and how it is calculated, the duty of care that attaches, and the defence the airline may raise - each quoted verbatim from the regulation with its article or section and effective date; the derived figure is the cross-regime comparison nobody publishes as a table (UK261's distance bands in sterling against 14 CFR 250.5's percentage-of-fare caps in dollars, at the same delay length), and the changed-since when a cap is uprated", "embed": "

30 to 30 day

3 published figures, Disruption Compensation Entitlements, across 2 sources, read 17 October 2026

Source: FlightDelayHQ Disruption Compensation Entitlements
" }